South Africa – 0861-61-3569

Flowgear Sync

SA’s first Application & Data Integration Conference - If you couldn’t catch the sessions live, don’t worry! You can watch the recordings at your convenience

Flowgear service levels

Flowgear is committed to service excellence. Our Service Level Agreements (SLAs) are tailored to ensure that your data and systems are our number one priority.

Flowgear pricing explained

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Service Level Agreement - Upgrade Pricing
Base
Standard
Professional
Enterprise
Silver SLA is included
* Fixed price per month on a 12 month contract
SLA Summary
Silver
Gold
Platinum
Unlimited cases

Unlimited cases

Customers can submit an unlimited number of support tickets per year.
Response times

Response times

GMT+2, Monday - Friday excluding RSA public holidays.
08h00 - 17h00 06h30 - 21h30 24/7/365
24/7 system critical alerting

24/7 system critical alerting

Flowgears health status and system updates are available 24/7 , refer to https://status.flowgear.net.
Initial response time by severity

Initial response time by severity

90% within:
Priority 1: 2 hours
Priority 2: 4 hours
Priority 3: 6 hours
Priority 4: 8 hours
Priority 5: 12 hours
For details on Priorities 1-5, please contact support for a copy of our MSA.
Liability limits

Liability limits

The Service Level Agreement liability limit as defined in the in the Master Services Schedule.
Silver Gold Platinum
Credit backed SLAs

Credit backed SLAs

Flowgear Service Level Agreements are backed with financial credits.
Communication channels
Email
In-app chat
Online case submission
Online community
Online quick answer - library
Screen sharing
Telephone

Do you need to integrate with your internal, suppliers or customer systems?

We are thrilled to extend our deepest gratitude to all who contributed to the monumental success of Flowgear Sync 2024, pioneering integration and automation conference.

It was an absolute pleasure meeting face-to-face with our incredible customers and partners to discuss how businesses around the world are harnessing the power of platform-based integration to create efficient processes.

If you couldn’t catch the sessions live, don’t worry! You can watch the recordings at your convenience.