The Challenge
Adopt specialist tools and still work as one system
The team selected Bullhorn for candidate management and Zendesk for customer support. To get the full benefit, the applications had to work together and keep data consistent without building and maintaining custom code.
CEO Tim Masson explained the approach: “Instead of trying to write our own integrations, we decided to buy rather than build.”
What was needed:
- A platform the team could learn quickly and use confidently
- Clear, visual mapping so analysts and developers could collaborate
- Enough flexibility to support validation and data integrity in Bullhorn
Tim Masson, CEO
“We took time to evaluate a number of integration software vendors, and found that Flowgear was the best suited to our requirements. It was the easiest to get going, and provided the simplicity combined with flexibility that we were looking for in an integration platform.”
Visual integration for shared teams
Flowgear’s graphical designer let analysts and developers collaborate, mapping flows and enforcing Bullhorn validation with more than 20 live workflows.
The Solution
Visual integration that analysts and developers can share
The Ian Martin Group implemented Flowgear to connect Bullhorn and Zendesk and to enforce data quality rules inside Bullhorn.
Masson highlighted why the team chose it:
- Graphical mapping of data flows
- A visual canvas that is easy to understand without intensive training
- Agility and speed of development
“We found it’s a tool that business analysts can use, it’s not just for developers. The business analysts were super excited that with Flowgear they could see processes working visually, and not just in a flow chart,” said Masson, “and our users are really happy with the Flowgear integration.”
So far the company has implemented more than 20 workflows between the systems, including controls that maintain validation and data integrity in Bullhorn.
The Results
Faster delivery and cleaner data across recruiting workflows
Flowgear became a core part of the modernization effort.
Outcomes:
- Over 20 live integrations syncing Bullhorn and Zendesk
- Business analysts can participate directly using the visual designer
- Validation rules help keep Bullhorn data clean and usable
Faster delivery, cleaner data
“Flowgear’s integration platform has been a key tool in our business transition project and we couldn’t have re-designed our processes without it,” said Masson.
Reuse patterns across ops
The team will apply the same visual patterns to new recruiting and support processes for faster rollouts.
Looking Ahead
Shared patterns enable faster, scalable new integrations.
With the initial workflows in place, the team can apply the same patterns to additional recruiting and support processes. New integrations can be delivered faster, with analysts and developers working from the same visual view.
- its graphical mapping of data flows,
- the visual canvas makes it easy to understand and therefore can be understood without intensive training,
- agility and speed of development.
