South Africa – 0861-61-3569
Linkedin Youtube X-twitter

Flowgear Sync

Application & Data Integration Conference - If you couldn’t catch the sessions live, don’t worry! You can watch the recordings at your convenience

Learn More

Tech:

Support Engineer

Somerset West, South Africa

Job Description:

As a Support Engineer, you’ll be responsible for providing technical support to our customers.
You’re someone who has worked with databases, built a few Postman collections and done some scripting in Bash, PowerShell or VBScript.
You enjoy working with people, have great communication skills and your time management is top notch.

Highlights:

Job Title: Support Engineer
Base Salary: TBD
Offices: Somerset West, South Africa
Location: On-site

Responsibilities:

  • Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
  • Troubleshoot and resolve customer issues related to our SaaS products.
  • Document and track customer inquiries and resolutions in our ticketing system.
  • Collaborate with the development team to escalate complex issues and ensure timely resolution.
  • Proactively identify and suggest solutions to improve the customer experience.
  • Stay up to date on the latest developments and features of our platform.

Qualifications and Experience:

  • 2+ years of experience in technical support, preferably in a SaaS environment.
  • Strong technical knowledge of cloud computing and web-based applications.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a fast-paced environment.
  • Familiarity with ticketing systems, particularly ConnectWise Manage is helpful.
  • Experience with SQL and scripting a plus.

Compensation:

Submit your Application:

Sales experience(Required)
Accepted file types: pdf, txt, docx, Max. file size: 50 MB.

Flowgear excels against Magic Quadrant leaders

See what Gartner, G2 Crowd, SourceForge and Slashdot have to say.

Flowgear’s robust platform enables companies to create enterprise-grade, integrations for their business processes, quickly eliminating the time and cost of developing and maintaining individually hand-coded point-to-point connections.

Our online Technical Certification empowers developers and citizen integrators to apply appropriate architectures and build using our drag and drop visual designer.

Additionally, developers are able to easily build their own connectors using the Flowgear SDK (software development kit).

Customers can also engage our partner network for Professional Services for implementation.

The iPaaS market is growing exponentially as businesses seek ways to connect disparate systems and optimize workflows.

Flowgear’s iPaaS platform enables businesses of all sizes to shed the workload & complexity of Data and App-to-App integration, quickly & affordably.

Flowgear was recently featured as a key player in the iPaaS industry in an insightful article by Fortune Business Insights:

iPaaS market valued at USD 10.70 billion in 2023. Projected to grow from USD 12.87 billion in 2024 to USD 78.28 billion by 2032, exhibiting a CAGR of 25.3%

Play Video

Digital Agility

Company

Support

Reviews

Top Connectors

Copyright © 2024 Flowgear

Do you need to integrate with your internal, suppliers or customer systems?

We are thrilled to extend our deepest gratitude to all who contributed to the monumental success of Flowgear Sync 2024, pioneering integration and automation conference.

It was an absolute pleasure meeting face-to-face with our incredible customers and partners to discuss how businesses around the world are harnessing the power of platform-based integration to create efficient processes.

If you couldn’t catch the sessions live, don’t worry! You can watch the recordings at your convenience.

Watch Now